Official 123go Documents
At 123go, your privacy is not merely a formality. We take seriously every piece of information you entrust to us — from your name and phone number to your transaction records and gaming habits.
Updated: January 2026How we ensure your personal information remains secure and under your control at all times
All data transmitted between your device and the servers of 123go is protected by TLS 1.3 protocol and AES-256 encryption — the same standard used by major banking institutions in Malaysia. Whether you access your account via the mobile app or a web browser, this protection is active at all times without exception.
123go has never and will never sell, rent, or trade members' personal information to any outside party for marketing or commercial purposes. Your data belongs to you — we only use it for the purposes you agreed to at registration, and nothing beyond that.
Your payment details — whether Touch 'n Go eWallet, GrabPay, DuitNow, or FPX — are never stored on our servers 123go. All transactions are processed directly through verified and registered payment gateways, ensuring your sensitive information is never exposed to the risk of a data breach.
You have the full right to access, correct, or request the deletion of your personal data at 123go at any time. Requests can be submitted through customer support and will be processed within 5 business days. We believe you should be in full control of your own data.
123go fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data processing activity we carry out is legally grounded, has a clear purpose, and is limited to what is genuinely necessary to provide our services to you.
Should any security incident involving member data occur — however unlikely — 123go is committed to notifying affected members within 72 hours and taking immediate remedial action. Transparency in difficult situations is part of our core values.
This Privacy Policy explains how 123go ("Platform", "We") collects, uses, stores, discloses, and protects your personal information when you register, access, or use any of the services provided at 123go-play.com or via our mobile app 123go.
This document applies to all users of the 123go, including registered members, website visitors, and any individual who interacts with our platform in any capacity. By continuing to use our platform after reading this policy, you consent to the practices described herein.
123go reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via email or in-app notification before taking effect. The "Updated" date at the top of this document reflects the latest version currently in force.
123go collects personal information from you in several different ways. Below are the categories of information we may collect, depending on how you interact with the platform:
123go only collects information that is genuinely necessary to provide our services. We do not collect data that is irrelevant or in excess of what is needed for the stated purposes.
123go uses the personal information collected solely for the following purposes:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Creating and managing member accounts | Name, email, phone number | Contract performance |
| Processing deposits and withdrawals | Payment details, account name | Contract performance |
| Identity verification (KYC) | MyKad, bank statements | Legal obligation |
| Fraud prevention & security | IP address, device data, transaction records | Legitimate interest |
| Customer support | All data related to the issue | Contract performance |
| Personal Promotions & Bonuses | Gaming records, usage habits | Consent |
| Responsible Gaming | Game records, set limits | Legal obligation |
| Platform improvements | Aggregated usage data (no PII) | Legitimate interest |
123go will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent.
123go takes a very strict stance on data sharing. Our core principle is straightforward: we do not sell members' personal data to anyone, under any circumstances. However, there are limited situations where we may need to share certain information:
In all data-sharing situations described above, 123go ensures that any party receiving data complies with data protection standards equivalent to or higher than our own. Data sharing is carried out on a "need-to-know" basis — only data genuinely necessary for a specific purpose is shared.
123go continuously invests in digital security infrastructure to ensure your data remains protected at all times. Below are the key technical measures we have in place:
123go only retains your personal data for as long as necessary for the purpose it was collected, or as required under Malaysian law. Below are general guidelines on our retention periods:
As a member 123go and as a data subject under Malaysian data protection law, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal data we hold about you. We will provide this in a readable format within 14 days.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction and we will update it promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records (such as transaction records).
You may object to the processing of your personal data for direct marketing or promotional purposes at any time through your account settings.
In certain circumstances, you may request that we restrict the processing of your data while a query or dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service should you choose to do so.
To exercise any of the rights above, please contact us at support@123go-play.com with the subject line "Privacy Rights Request". We will process your request within 5 to 14 business days depending on its complexity. Identity verification may be required before the request is actioned.
123go uses cookies and similar technologies to keep the platform running smoothly and to enhance your experience. Here are the types of cookies we use:
You can manage cookie usage through your browser settings. However, disabling essential cookies will affect platform functionality. Visiting 123go using the default cookie settings means you agree to the use of cookies as described above.
123go is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have inadvertently collected personal information from anyone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you are aware of or suspect that a person under the age of 18 has registered an account at 123go, please contact us immediately at support@123go-play.com.
If you have any questions, concerns, or complaints regarding how 123go handles your personal data, we encourage you to reach out to us directly. Our privacy team is committed to addressing every inquiry seriously and within a reasonable timeframe.
We aim to respond to all privacy inquiries within 5 working days. For more complex data subject rights requests, a response may take up to 14 working days.
If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection regulatory authority in Malaysia.
In the world of online casinos, trust is everything. And that trust begins with the confidence that your personal information — your name, phone number, transaction records, and gaming habits — is in safe hands. That is why 123go takes privacy far more seriously than what some platforms consider "industry standard".
Many Malaysian players are unaware of just how much data an online casino platform can collect during normal use. Every bet you place, every game you choose, the times you play, how long your sessions last — all of this is valuable data. At 123go, we collect this data — but we use it in ways that are meaningful to you: to personalise the promotions you receive, to identify patterns that may indicate a need for responsible gaming support, and to improve your overall gaming experience.
We are also aware that data breaches are a real risk in today's digital landscape. That is why 123go consistently invests in security infrastructure — not merely to meet compliance requirements, but because we genuinely believe that protecting members' data is our moral responsibility as a platform they trust.
One thing you should know: when you use Touch 'n Go eWallet, GrabPay, or DuitNow to make a deposit at 123go, the transaction is processed directly through a registered and authorized payment gateway — not stored or handled by the system 123go itself. This means your e-wallet account details never touch our servers — an extra layer of protection we deliberately put in place for your peace of mind.
At any time, if you want to know exactly what data we hold about you, or wish to permanently delete your account — you can. This is your right, and 123go fully respects that right. Reach out to our Malay-speaking support team and we will guide you through the process quickly and easily.
Your data is protected. Register now and enjoy a welcome bonus of up to RM500.
Register Free Log InYour financial details are not stored on 123go's servers.
Have questions about how we handle your data? Our team is ready to help.
Four ways 123go demonstrates our commitment to protecting your data
We clearly explain what data is collected, why it is collected, and how it is used — no confusing legal language.
All our data handling practices are in full compliance with the Personal Data Protection Act 2010 (PDPA) in force in Malaysia.
Your right to access, correct, or delete your data can be exercised at any time — not just in theory, but through a process that actually works.
123go consistently invests in security infrastructure and regular audits — not only in response to incidents, but as a proactive and ongoing practice.
Quick answers to the most frequently asked questions about data privacy
Join 500,000 Malaysian players who trust 123go — a platform that safeguards your privacy and security at all times.
At 123go, our commitment to privacy and responsible gaming are closely linked. We use your gaming activity data — confidentially and responsibly — to identify early signs of problem gambling and offer support before the situation becomes more serious. This is one way your data genuinely works to protect you, not just to benefit us. Self-control tools such as deposit limits, loss limits, and self-exclusion are all backed by a secure and confidential data management system.
Learn More About Responsible GamingYour data is protected, transactions are secure, and a bonus of up to RM500 awaits you.
Register Free Now Log In to Account