123go Terms & Conditions – Complete Guide to Using Malaysia's Online Casino Platform

Welcome to 123go, an online casino and betting platform operating in 123go-play.com. This Terms & Conditions document is a legally binding agreement between you ("Member" or "User") and 123go ("Platform" or "We").

By registering an account, accessing the website, or using any of the services provided by 123go, you confirm that you have read, understood, and agree to be bound by all terms set out in this document, as well as our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

To register and use the services of 123go, you must meet all of the following eligibility requirements:

• You must be at least 18 years old. 123go does not accept registrations from underage individuals under any circumstances. Age verification through official identification documents may be requested at any time.
• You must register under your own name only — registering on behalf of another person is strictly prohibited.
• You may only hold one account at 123go. If you have forgotten your password or are experiencing access issues, please contact our customer support team for assistance — do not open a new account.
• The information you provide during registration must be accurate, complete, and up to date. False or misleading information may result in account termination and the withholding of funds.
• You are not currently on an active self-exclusion list from any gambling platform, including 123go.
• You are not located in any jurisdiction that prohibits or restricts participation in online gambling activities.

123go reserves the right to request identity verification (KYC — Know Your Customer) from any member at any time, particularly before processing a first withdrawal or any withdrawal exceeding a specified amount. Required documents may include a copy of your MyKad, utility bill, or Malaysian bank statement.

123go supports all major digital payment methods in Malaysia for the convenience of its members. The following policies apply to financial transactions on the platform:

Accepted Deposit Methods

Deposit Policy

• The minimum deposit is RM10 per transaction. No default daily maximum deposit limit is set, but members may apply their own limits through the self-exclusion tools.
• All deposits are processed automatically and are typically credited to your account in under 30 seconds. If a deposit has not been credited within 5 minutes, please contact customer support with proof of transaction.
• Deposited funds may only be used for wagering purposes within the platform 123go. Deposited funds that remain unused may be withdrawn in accordance with the withdrawal policy.
• All deposits must come from a legitimate source and from funds you personally own. Depositing using another person's card or account is strictly prohibited.

Withdrawal Policy

• The minimum withdrawal amount is RM50 per transaction. Withdrawals will be processed to the same payment method used for the original deposit.
• The standard withdrawal processing time is 1 to 3 hours for regular members, and under 1 hour for Platinum and Diamond VIP members.
• Before your first withdrawal is processed, 123go reserves the right to request identity verification (KYC). This is a standard procedure to prevent money laundering and safeguard the funds of all members.
• Bonus withdrawals may only be made after the associated rollover requirements have been fully met. If the requirements are not fulfilled, only the original deposited funds may be withdrawn.
• 123go reserves the right to delay or decline a withdrawal if there is evidence or reasonable suspicion of fraudulent activity, money laundering, or a breach of terms.

All bonuses and promotions offered by 123go subject to the specific terms stated on the relevant promotions page, as well as the following general terms:

• The 100% welcome bonus of up to RM500 is available to new members making their first deposit only. It cannot be claimed more than once and may not be combined with other promotions unless otherwise stated.
• All bonuses are subject to rollover requirements (wagering) that must be met before any withdrawal from the bonus balance is permitted. Standard rollover requirements are 20x for casino and baccarat, 10x for Sports Betting, and 25x for poker.
• Only one active deposit bonus is permitted at a time. Weekly cashback and VIP rebates are exceptions and may run concurrently with an active deposit bonus.
• 123go reserves the right to void any bonus and related winnings if it is established that the bonus was obtained through illegitimate means, including but not limited to: use of multiple accounts, colluding with other players to manipulate game outcomes, or exploiting software bugs.
• Unused bonuses that are not utilised within the specified period will automatically expire and be removed from the account without any compensation.
• Certain promotional offers may require a promo code at the time of registration or deposit. Codes entered cannot be changed once the transaction has been submitted.

For more information on current promotions and the specific terms of each offer, visit the 123go Promotions.

123go is committed to providing a fair and transparent gaming environment for all members. The following principles and rules govern all games on the platform:

• RNG-based games (slots, video poker, digital roulette) use random number generators that have been independently audited and certified. This ensures every game outcome is genuinely random and cannot be manipulated by any party.
• Live Casino games (live baccarat, live roulette) are operated by real human dealers and monitored through multiple HD cameras. All sessions are recorded and can be reviewed in the event of a dispute.
• Sports betting and e-sports — odds confirmed at the time a bet is submitted and accepted by the system are final. 123go reserves the right to void or adjust bets if there is a clear technical error in the odds setting.
• The use of automation software, bots, or any technical means to gain an unfair advantage is strictly prohibited and may result in immediate account termination.
• Any attempt to exploit bugs, system vulnerabilities, or technical errors in games or payment systems must be reported to 123go immediately. Any winnings obtained through such exploitation will not be paid out.
• 123go reserves the right to void or suspend a game if a technical disruption occurs that affects the integrity of play. In such cases, all wagers will be returned to the respective member accounts.

Account Security 123go is a shared responsibility between you and our platform. As a member, you accept the following responsibilities:

• You are solely responsible for keeping your password and login credentials confidential. Do not share your password with anyone, including family members.
• Enable two-factor authentication (2FA), available in your account settings, for an extra layer of protection. 123go strongly recommends this step to all members.
• You are responsible for all activity that takes place on your account, whether carried out by you directly or by another person who gains access due to your negligence.
• If you suspect your account has been compromised or accessed without your authorisation, please contact customer support 123go immediately via live chat or email at support@123go-play.com.
• 123go will never contact you to request your password, PIN, or any other sensitive information via email, SMS, or messaging. Any such request is a fraudulent attempt and should be ignored and reported to us.

Whether initiated by member request or by decision of 123go, an account may be closed or suspended under the following circumstances:

Closure Upon Member Request

• You may request to close your account at any time by contacting customer support 123go. Any valid remaining balance will be returned to you after identity verification.
• If you opt for self-exclusion, your account will be suspended either temporarily or permanently based on the duration you select. You may not register a new account while an active exclusion period is in effect.

Closure by 123go

• 123go reserves the right to suspend or terminate any account that violates these Terms & Conditions without prior notice, including but not limited to: fraud, money laundering, multiple accounts, game manipulation, or bonus abuse.
• In the event of account closure due to a violation, any bonuses and winnings obtained through illegitimate means will be voided. Original deposit funds may be withheld pending the completion of an investigation.
• Results 123go regarding a terms violation is final. Any appeal must be submitted in writing to support@123go-play.com within 14 days of the notification date.

123go takes responsible gaming very seriously. Our platform provides a range of tools to help members stay in control:

• Deposit Limits — Set daily, weekly, or monthly deposit limits that cannot be increased immediately (requests to raise limits are subject to a 24-hour waiting period).
• Loss Limits — Set the maximum amount you are willing to lose in a single session or over a given period.
• Time Alert — Set reminders that will notify you once you have been playing for a duration you define yourself.
• Self-Exclusion — Option to temporarily suspend your account (7 days, 30 days, 6 months) or permanently. While an exclusion is active, you will not be able to log in or register a new account.
• Self-Assessment — A personal self-assessment questionnaire to help you evaluate whether your playing habits remain within healthy limits.

If you or someone you know is experiencing gambling-related issues, please contact Talian Kasih 15999 (free, 24 hours) or visit the Responsible Gaming us for additional support resources.

123go provides its platform and services on an "as is" basis and makes no express or implied warranties regarding continuous availability, accuracy, or fitness for any particular purpose. The following disclaimers apply and should be understood:

• Betting and gambling are inherently risky activities. 123go does not guarantee any winnings. The outcome of each game is determined by chance and/or skill, and there is no guarantee that you will win.
• 123go is not liable for any financial losses you incur as a result of participating in games or placing bets on this platform.
• The platform may be unavailable from time to time due to maintenance, upgrades, or technical disruptions beyond our control. 123go will work to minimise disruptions and will provide advance notice when scheduled maintenance is required.
• Limitation of Liability 123go to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

These Terms & Conditions are governed by the laws applicable in the jurisdiction where 123go registered and operational. Any disputes arising from or in connection with the use of this platform will be resolved in accordance with the dispute resolution procedures established by 123go.

• All disputes must first be submitted through the internal appeals process 123go by contacting support@123go-play.com. We will endeavour to resolve all complaints within 5 business days.
• If an internal resolution is not satisfactory, the dispute may be referred to a recognised alternative dispute resolution (ADR) body.
• Members agree that any legal action against 123go must be submitted within 12 months of the date of the event giving rise to the claim.